Service Engineer - Longwall (Mechanical Fitter / Mechanical Background)
Company: NEPEAN Longwall
Location: Various mine sites (Underground) - Travel Required
Roster: Monday - Thursday
NEPEAN Longwall are leaders in providing innovative equipment and support services to the underground coal mining industry. We are currently seeking a Service Engineer with a strong mechanical fitter or heavy mechanical background to support our longwall equipment across multiple customer operations.
About The Role
This is a site-based technical role working underground on longwall equipment, providing hands‐on support, diagnostics, and technical advice at customer operations. The role will see you travel between mine sites on a Monday‐Thursday roster, working closely with maintenance teams to ensure our equipment is performing at optimal levels.
In addition to technical support, the role includes a customer‐facing element, identifying improvement opportunities, discussing product solutions, and assisting sites with equipment upgrades or replacement components.
Key Responsibilities
* Provide technical support, troubleshooting, and maintenance advice on longwall equipment at customer sites
* Conduct inspections, fault finding, and diagnostics on underground mining equipment
* Support commissioning, maintenance, and performance optimisation of NEPEAN longwall products
* Build strong relationships with site maintenance teams and supervisors
* Identify equipment issues, improvement opportunities, and potential product upgrades
* Communicate findings to both the customer and internal teams to support aftermarket sales and product solutions
* Prepare service reports and provide feedback to engineering and operations teams
* Ensure all work is carried out in line with site safety standards and underground mining procedures
About You
* Mechanical Fitter trade qualification or strong mechanical engineering background
* Experience working with underground coal mining equipment, ideally longwall systems
* Strong fault-finding and diagnostic capability
* Ability to work underground and travel between sites
* Strong communication skills and the ability to work directly with customers
* Commercial awareness and the ability to identify improvement or sales opportunities while providing technical support
* Current underground coal competencies (or ability to obtain)
What We Offer
* Opportunity to work with industry-leading longwall equipment
* Exposure to multiple underground mining operations
* Monday‐Thursday travel‐based roster
* Fully serviced vehicle + tools of trade
* Supportive team environment within the NEPEAN group of companies
* Competitive salary package and career development opportunities
If you are a mechanically minded underground professional looking to move into a technical support and customer‐facing role, we would like to hear from you.
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