Location:
Adelaide
Employment Type:
CA - Casual
Department:
Customer & Sales Support, AUS
APPLY NOW
Join the Haircare Group Family
At Haircare Group, we're more than just a company—we're a trusted partner to the professional hair industry. Proudly Australian and family-owned for over 50 years, we're passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand. Founded by a hairdresser, for hairdressers, we understand that for us, it's more than hair—it's about making a difference in people's lives.
The Role
We're looking for a Sales & Customer Support Officer to join our team. This role provides frontline support to both our customers and our on-road sales team, ensuring exceptional service and smooth operations. You'll handle customer enquiries, assist with order processing and tracking, resolve issues, and provide administrative support to the sales network.
Your Responsibilities
* Respond promptly to customer enquiries via phone and email, delivering a positive experience
* Support the on-road sales team with accurate order entry, tracking, and escalated queries
* Manage incoming emails and requests in the Sales Support inbox professionally and efficiently
* Maintain internal documents such as price lists, deals, and NPD updates
* Assist with lead generation activities and coordination of sales events
* Prepare proposals, presentations, and reports for the sales team
* Ensure compliance with data governance and WHS policies
* Perform other duties as required to support team and business goals
Skills & Experience
* A qualified hairdresser—your expertise is key to providing top-notch advice and customer care
* At least 2 years of experience in a customer service or administration role
* Strong multitasking and prioritisation abilities, with a keen eye for detail and accuracy
* Exceptional communication skills—both written and verbal
* CRM experience and intermediate Microsoft Office skills
* Previous experience with Pronto or Zendesk (desirable but not essential)
* Strong problem-solving abilities and initiative—no two days are the same
What we Offer
* Competitive salary and generous product discounts, including annual gratis allowance
* Supportive, collaborative team environment
* Free on-site parking at our modern Marleston head office
Apply Now
If this sounds like your ideal role, click Apply and submit your resume today.
You must have Australian work rights to be considered for this role.