At SAP LeanIX we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We build the foundation for tomorrow and create a workplace that embraces differences, values flexibility and is aligned to a purpose-driven future focus.
Your Future RoleCustomer Success Onboarding Manager
ResponsibilitiesLead and deliver onboarding programs through webinars, workshops and dedicated sessions.Manage customer expectations, project scope and resources to achieve successful outcomes.Coordinate technical and non-technical resources across internal teams.Track and communicate project status, risks and issues to stakeholders at all levels.Handle customer escalations and ensure timely resolution.Improve onboarding processes and contribute to scalable best practices.Act as a liaison between sales, customer success and product teams.Stay up to date with LeanIX products and translate customer feedback into enhancements.Identify opportunities for additional value and growth within customer accounts.Your Profile3 years experience in a consulting or customer-facing role in IT management projects (B2B).
Proven ability to manage multiple projects of varying complexity.Strong communication skills in English (spoken and written, including technical vocabulary).
Japanese language skills are an advantage.Experience working in technical roles with enterprise customers or partners.Understanding of IT organizations, application development and IT operations.Knowledge of Enterprise Architecture and/or LeanIX solutions is a plus.Location: Australia, Japan or SEA.
Travel: 0-20%.
Career Status: Professional.
Employment Type: Regular Full Time.
Requisition ID: ******.
Key Skills: Business Process, Key Stakeholders, Module, MM, QM, To-Be, ABAP, Project Management, HR, Java, BPC, ECC, SAP Project, FICO.
Vacancy: 1.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability in compliance with applicable federal, state and local legal requirements.
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