Overview
Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at www.accenture.com.
About the Role
The End User Computing Engineer is responsible for managing enterprise endpoint environments and delivering reliable IT support for workplace technologies. This role focuses on device lifecycle management, modern device management platforms, endpoint security, and user support across Windows and macOS environments. The position works closely with infrastructure, security, and service management teams to ensure secure, compliant, and efficient endpoint operations across the organisation.
Key Responsibilities
* Manage lifecycle of enterprise devices including provisioning, imaging, deployment, and retirement
* Administer Microsoft Intune, SCCM / ConfigMgr, and JAMF Pro
* Support device compliance policies, configuration profiles, and software deployment
* Administer Azure Active Directory and on-premise Active Directory user accounts
* Manage user access, security groups, and identity troubleshooting
* Support Microsoft 365 services including Exchange and collaboration platforms
* Support security tools such as CrowdStrike, Zscaler, and MFA solutions
* Ensure endpoints comply with organisational security policies
* Provide support for Microsoft Teams, Teams Meeting Rooms, and AV systems
* Manage incidents and requests through ServiceNow or similar ITSM platforms
* Troubleshoot endpoint, network, and application issues
* Perform hardware provisioning, asset tagging, and inventory management
Required Skills and Experience
* Microsoft Intune and modern device management
* SCCM / Microsoft Configuration Manager
* JAMF Pro macOS device management
* Azure Active Directory and Active Directory
* Microsoft 365 and Exchange administration
* Endpoint security platforms such as CrowdStrike and Zscaler
* Networking fundamentals including TCP/IP, DNS, and DHCP
* VPN technologies such as Citrix or GlobalProtect
* CrowdStrike, Zscaler
* DUO MFA
* Microsoft Authenticator
* GlobalProtect VPN
* ServiceNow
* Papercut
* Citrix VPN
* TCP/IP
* DNS
* DHCP
* Desktop support
* Hardware deployment
* Imaging
* Asset management
* AV support
Qualifications
* Degree or diploma in Information Technology or related field preferred
* CompTIA Security+
* Microsoft Endpoint Administrator MD 102
* JAMF certifications optional
Key Competencies
* Strong troubleshooting and problem-solving ability
* Excellent communication and customer service skills
* Ability to work in enterprise and fast paced environments
* Strong collaboration with infrastructure, security, and service teams
Accenture Progressive Employee Benefits
To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability, click on the link below.
Employee Benefits – Australia
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