Overview
We are looking for an experienced Assistant Operations Manager to join our Sydney team. This role plays a crucial part in managing logistics, ensuring compliance with quality standards, and maintaining efficient warehouse operations in Australia and New Zealand.
Key Responsibilities
* Logistics Management: Liaise with forwarders for all incoming and outgoing shipments to ensure timely and cost‑effective transportation.
* Cost Optimization: Obtain and negotiate the best quotes for imports, working to minimize transportation costs while ensuring service quality.
* Warehouse Coordination: Maintain regular communication with warehouses regarding incoming shipments and resolve any stock‑related issues on a daily basis.
* Shipment Tracking: Maintain the Incoming Shipment Sheet and ensure all customer orders are dispatched promptly, following up on any outstanding orders daily.
* Account Reconciliation: Reconcile Expo accounts and stock levels for Australia and New Zealand to ensure accuracy.
* Quality Control: Address any QC issues and update suppliers on changes to QC standards as required.
* Product Compliance: Organise testing of all electrical products in collaboration with EMC Technologies, ensuring all necessary paperwork is completed and registered with ERAC/ACMA.
* Testing Documentation: Update test reports on Amazon Vendor Central and provide regular updates to the head office regarding Australian and NZ standards.
* Inventory Management: Participate in stocktakes and organise weekly/fortnightly cycle counts for AU and NZ, ensuring accurate stock levels.
* Export Coordination: Oversee exports to NZ from Australia when required, including generating Sales Orders and Purchase Orders, preparing customs documents, and managing shipping and receival processes.
* Regulatory Reporting: Manage reporting to the Therapeutic Goods Administration (TGA) and address trade customer queries or problems.
* Stock Reconciliation: Conduct stock reconciliation in Netsuite, ensuring no discrepancies between warehouse stock on hand (SOH) and inventory records.
* Product Recalls: Organise product recalls when necessary, coordinating with the Australian Competition and Consumer Commission (ACCC).
* Stakeholder Communication: Facilitate fortnightly meetings with Amazon and liaise with warehouses to ensure supplier products meet appropriate labelling requirements.
Qualifications
* Bachelor's degree in Business Administration, Supply Chain Management, or a related field; relevant certifications in logistics or operations management preferred.
* Minimum of 3 years of experience in operations management or logistics, preferably in a retail or manufacturing environment.
* Proven track record in managing logistics, warehouse operations, and inventory control.
* Strong analytical skills and proficiency in inventory management systems (e.g., Netsuite) and standard reporting tools.
* Excellent communication and interpersonal skills with the ability to collaborate effectively with internal teams and external suppliers.
* Strong problem‑solving abilities and the ability to handle multiple tasks in a fast‑paced environment.
* Familiarity with TGA regulations and quality control processes is a plus.
What We Offer
* Competitive salary and performance‑based bonuses.
* Opportunities for professional development and career advancement.
* A dynamic and inclusive work environment.
How to Apply
Interested candidates are invited to submit their CV and a covering letter outlining their relevant experience and qualifications.
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