**About the Role**
You will be joining one of the essential technology teams at Bank of Queensland as a Service Desk Analyst BOQ is currently enjoying a rapid period growth due to large scale funding to make BOQ the digital bank of the future with a personal touch. We are currently running a large scale tech transformation which includes technology uplifts across the business in core banking, payments and on our digital platforms which involve major Azure cloud projects. With the latest announcement of a strategic partnership with Microsoft there has never been a better time to be joining the BOQ Group.
Responsibilities for the role will include:
- Analyse and resolve Level 1/1.5 requests to the Service Desk, escalating where required.
- Provide an excellent level of customer service to all staff
- Identify, document and publish knowledgebase articles addressing common issues
- Build and maintain strong relationships with internal customers and stakeholders
- Knowledge of ServiceNow - incident, problem, request
- Provide Support for our Onsite Tech Bar on a roster basis
**About you**
- Experience/knowledge of the ServiceNow platform
- Competent in the following technologies:
- Experience with Microsoft SCCM including package creation and deployments, Genesys phone systems, IT asset management
- Knowledge of Azure cloud environment
- Previos work xperience with ServiceNow
- Ability to develop, comprehend, interpret and align with company policies and procedures
- Ability to create and maintain constructive, positive work relationships with all staff at varying levels
- Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
- ITIL Foundation v3/v4
- Certification in any of the above will be highly regarded.
**About Us**
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.
**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.
**How to Apply**
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference: BOQ01768