A03 Maintenance Support Officer - Call Centre
2 x positions available
ASAP Start
Initial 3-month contract with likely ongoing extension
$50.37 PH + super
Queensland State Government
The Role
In this role, you'll be the key link between customers and contractors, arranging responsive maintenance for government housing properties. You'll build strong relationships, keep things running smoothly, and make sure every interaction is handled with care and professionalism. Your responsibilities will include:
Deliver friendly and productive customer service
Coordinate responsive maintenance for government housing properties
Handle inbound and outbound calls to manage maintenance requests
Confirm and clarify details with callers, using robust interpersonal skills to calm upset customers, resolve disputes, and negotiate positive outcomes
Enter data accurately into internal systems
Compile reports and documents with a high level of attention to detail
About You
We're looking for someone who's confident juggling a busy workload and thrives in a fast-paced environment. Ideally, you'll bring experience from a call centre or have coordinated a high volume of residential property maintenance.
What You'll Bring
Proven experience in a call centre environment (highly desirable)
Insurance repairs or property maintenance experience is highly regarded
Microsoft Office Skills including Excel
Problem-solving and de-escalation skills
Exceptional customer service, active listening and verbal and written communication skills
Strong time management and decision-making ability
As part of our contractor community, you'll have access to:
Shopping, lifestyle & entertainment discounts
A dedicated recruitment partner
An Employee Assistance Program (EAP)
Ongoing support and career guidance
Apply
If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!
Please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly - or call me on
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally protected recruitment processes that genuinely reflect and respect the communities we serve.
📌 Maintenance Support Officer
🏢 empire group
📍 Australia