NRW Holdings are now seeking a highly motivated Service Desk Analyst to join our IT Support team in our Belmont Head Office.
You will be the first point of contact for IT support and your responsibilities will include resolving technology issues remotely via the telephone and email, recording interactions within the ITSM toolset as well as escalating any issues for resolution to second level teams as required.We are looking for someone with a desire to achieve and accomplish the tasks given to them in an efficient and effective manner.
Strong customer service skills are paramount in this role as you are supporting our internal clients.Your main tasks and responsibilities will be, however not limited to :Liaising with employees regarding queries and troubleshooting IT issues within the businessProvide system and infrastructure support to functional areasOffer basic informal training to users on approved softwareCreate and maintain internal knowledgebase and user documentationInstallation and configuration of software packagesMonitoring of systems and networks to ensure optimum performanceSet and controlling security levels and systems accessMaintaining asset management register and Information Technology Service Management (ITSM) toolsParticipate in the service desk on call rosterPreferred skills and qualifications for this position are:Minimum 1 year experience in a similar roleHigh level customer service skillsPrevious experience in a similar position within the resource sector is highly desirableExcellent analytical and problem-solving skillsIn depth understanding of computers, operations systems, networking and applicationsStrong troubleshooting abilitiesWhat's on offer with NRW :Excellent salary and benefits on offerNRW commitment to training & developmentReferral bonus program – earn $3k for a successful referralMultiple company benefits including - income protection insurance / Employee Assistance Program (EAP) / discounted private health insurance / paid parental leave / salary sacrifice options & novated leases availableEnjoy employee discounts with exclusive deals for groceries, entertainment, fuel vouchers, incredible savings on tech products and so much more - there are over 450 retailers offering amazing deals through our new benefits platformNRW is an Equal Opportunity Employer and we strongly support diversity in our workforce.
Applicants from a wide sector of the community, including women and Indigenous cultures, are encouraged to apply.If you would like to be part of the high performing NRW team, APPLY NOW.
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