About the Role
As a Customer Support Specialist you will be an important pillar of customer and technical support, and a go‐to product expert for our Real Estate agency clients - from our property listings platforms through to our data‐driven Agent solutions. In this busy role, you'll assist with an array of customer enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain.
Typical Day
* Be a trusted partner: You'll be the go‐to technical wizard and account champion for Real Estate agents, helping them solve problems and get the most out of our industry‐leading portals.
* Master the art of connection: As the friendly and knowledgeable voice of our brand, you'll expertly manage inbound enquiries across phone, live chat, and email.
* Drive customer love: You'll become a true product guru, empowering our clients to unlock the full potential of our platforms and building amazing loyalty.
* Be a changemaker: Have your ear to the ground! You'll turn valuable client feedback into smart process and product improvements that directly shape our company's strategy.
* Be a super‐collaborator: You'll lend your expertise to support our internal Sales and Implementation crews, helping us win as one awesome team.
* Become an industry expert: This is your chance to dive deep! We'll support your growth as you become a specialist in the dynamic Australian Real Estate and Developer space.
Key Responsibilities
* Solving customer queries
* Collaborating with the team
* Supporting career growth
Benefits
* Hybrid working policy.
* Up to 20 weeks paid parental leave for primary carers.
* Wellbeing Leave.
* Novated leasing through Autopia.
* Leadership development programs and LinkedIn Learning.
* Regular social events including Innovation Days and annual BBQ.
Essentials
* Previous experience in fast‐paced customer service / tech support roles.
* Passionate about delivering great customer experience.
* Excellent communication skills with an enthusiastic, positive approach.
* Resilient and empathic in nature.
* Excellent problem‐solving skills.
* A high level of confidentiality.
Nice to Haves
* Experience supporting tech platforms within the SaaS industry.
* Contact centre experience.
* Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales.
Equity, Diversity & Inclusion
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non‐binary people). We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on 1300 858 356, and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‐free workplace and perform pre‐employment substance abuse testing.
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