Purpose of RoleTo deliver exceptional massage and wellness treatments in line with five-star service standards, ensuring guest satisfaction, safety, and well-being while maintaining the integrity and professionalism of the spa environment.Key ResponsibilitiesDeliver a wide range of massage therapies (e.g., Swedish, deep tissue, hot stone) as per spa protocols and guest needsConduct consultations to assess guest requirements and contraindicationsProvide personalised recommendations for aftercare and wellnessUphold hygiene and sanitation standards at all timesMaintain treatment rooms and equipment to luxury standardsPromote spa services and retail products to enhance guest experienceMaintain accurate records of treatments performedSupport spa reception or other departments as requiredParticipate in training and development sessionsSkills & ExperienceQualifications: Ideally a qualification in Massage Therapy although training will be provided. Minimum 1 year in a luxury spa or hotel environment.Customer Service: High-level interpersonal and communication skills.Languages: English fluency essential; other languages a plus.Sales & Product Knowledge: Familiar with spa products and up-selling techniques.Core Competencies:Guest-focused with attention to detailProfessional presentation and groomingCalm, empathetic and discreetStrong time management and reliabilityCommitted to health, safety, and confidentialityThis role requires the right to work in the UK, or the right to travel to the UK under the Youth Mobility Scheme.Support for your application and cost of travel to the UK will be funded by the employer.
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