About the Role
The Serious Incident Assessment (SIA) team plays a vital role in ensuring consumer safety and wellbeing.
* Assesses actual and potential risk to consumer safety and wellbeing.
* Evaluates provider capability, taking proportionate action where concerns are identified.
* Supports provider learning through feedback and sector insights.
* Ensures accurate recording of notifications for enhanced Commission intelligence.
This work enables early risk detection, strengthened provider capability, and improved outcomes for consumers.
Key Accountabilities
1. Lead SIRS regulatory program decision-making and operational outcomes aligned with performance indicators, legislation, intelligence, and policy frameworks.
2. Manage high-performing teams in fast-paced environments, providing direction, coaching, and support for consistent regulatory practice.
3. Drive quality assurance and continuous improvement using data and insights to identify risks, trends, and opportunities for strengthened outcomes.
4. Cultivate productive relationships with providers, internal stakeholders, and partners for coordinated responses and sector engagement.
5. Model resilience, integrity, and sound judgment when managing sensitive information.
6. Lead complex case coordination, preparing high-quality reports and facilitating information-sharing across the organization.
7. Deliver organizational change initiatives, supporting process implementation, risk mitigation, and capability-building activities.
8. Ensure timely, proportionate, and consistent operational decisions, especially when provider capability or consumer safety is at risk.