Customer Service Representative
Deliver exceptional customer service experiences in a fast-paced environment. Key responsibilities include:
* Providing first-rate service to all customers, both in person and over the phone
* Operating cash handling systems with precision and accuracy
* Offering membership information and sales expertise to prospective customers
* Marketing centre services and programs to customers, accepting bookings and enrolments
* Fostering positive relationships with customers through effective communication
* Promoting excellent public relations at all times
The Role:
* Key performance indicators include delivering outstanding customer satisfaction and adhering to company standards
* Effective problem-solving skills are essential for resolving customer complaints and issues promptly
* A strong understanding of centre operations and services is required to make informed decisions
* Developing and maintaining strong working relationships with colleagues is crucial for team success
Benefits:
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
Requirements:
* Excellent communication and interpersonal skills
* Ability to work effectively under pressure and meet deadlines
* Strong problem-solving and analytical skills