Job Description:
We are seeking a skilled Tech Account Manager to lead the success of our enterprise support customers in building applications and services on the AWS platform. As a valued member of our team, you will work backwards from your customer to define a support strategy, deliver expert advice on AWS services, and provide recommendations and proactive advice through all phases of the cloud adoption life cycle.
Your primary responsibility will be to act as a single point of contact to Enterprise Accounts, understanding their outcomes and business goals, and making AWS service improvement recommendations that fit with their strategy and architecture.
* Act as a single point of contact to Enterprise Accounts.
* Understand your customers' outcomes and business goals.
* Make AWS service improvement recommendations that fit with your customer strategy and architecture.
* Evaluate, analyze, and present periodic reviews of operational performance to customers.
* Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
* Champion and advocate for customer requirements within AWS, e.g., feature requests.
* Participate in customer-requested meetings onsite or via phone.
* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
* Share knowledge and innovate with some of the leading technologists around the world.
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
* Plan and execute successful business-critical events, including product launches, migrations, and modernizations for your customers on AWS.
Requirements:
To succeed in this role, you will need:
* A strong understanding of AWS services and the ability to recommend them to customers.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* A proven track record of providing exceptional customer service and support.
* The ability to work effectively in a fast-paced environment and prioritize multiple tasks and projects.
* A collaborative mindset and the ability to work closely with cross-functional teams.
Benefits:
You will enjoy a range of benefits, including:
* The opportunity to work with a talented team of professionals who share your passion for technology and customer service.
* A competitive salary and benefits package.
* The chance to develop your skills and expertise in a rapidly evolving industry.
* Access to cutting-edge technology and resources.
About Us:
We are a dynamic and forward-thinking organization committed to delivering exceptional customer service and support. We offer a collaborative and supportive work environment, with opportunities for career growth and development.
We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and empowered to contribute. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.