About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.
What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.
Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.
We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries. We believe travel should do more than move you from place to place, it should move you to think differently, live boldly, and protect the world you're exploring.
One of our most unique properties is the historic YHA Fremantle Prison. Built in the 1850's it's the only accommodation in Western Australia with UNESCO World Heritage Status. Our more adventurous guests can choose to sleep in the actual prison cells! The hostel has an additional purpose-built building with ensuited private rooms for luxurious travellers. With around 50 rooms the team is fun and professional and an environment like no other.
About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.
This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.
This is a Casual position and you must be 18 years or older.
Responsibilities include:
* Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
* Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
* Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
* Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
* Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others
About you:
* You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
* Ideally you'll have experience in customer service, hospitality, or a similar role
* You'll need to have good attention to detail and organisational skills
* Experience using Microsoft office and ideally experience in reservations/POS or bookings systems
* Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)
* RSA certification is essential and First Aid certificate is desirable
* Knowledge of the local area and travel/tourism industry (desired)
Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
* Collaborate, listen and connect
* Care for people and planet
* Create positive experiences
* Always evolve
What's in it for you
* Travel Perks: Free stays across our network – because we love travel as much as our members do!
* Team Adventures: Opportunities to visit other locations for team building and training
* Discounts: Access to benefits at various stores and across the YHA network
* Growth: Professional development and career opportunities throughout YHA
* Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
* Wellbeing Support: For you and your immediate family through our Employee Assistance Program
* Referral Program: Know someone great? We reward successful candidate referrals
Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're perfect for this role!