Technical Support Role
We are seeking a client-focused ICT support professional to join our secondary college community.
This role combines technical expertise with relationship-building, challenge-solving, and delivering exceptional support in a dynamic environment.
The successful candidate will provide technical support and troubleshooting while building strong relationships with clients and team members.
Key Responsibilities:
Delivering technical support and managing systems and devices for customer satisfaction.
Logging incidents in the ticketing system, determining severity and priority levels, and escalating when necessary.
Building strong relationships with the ICT Manager, clients, and the team.
Developing documentation, training materials, and guides to support end users in utilising technology.
Requirements:
For this role, we seek a professional with:
1-3 years' experience in Level 1/2 technical support, focusing on documenting, monitoring, and resolving issues promptly.
Proven experience supporting Windows and Mac technologies.
Solid understanding of wireless networking, TCP/IP, remote administration tools, and techniques.
Basic skills in Windows system administration, including Active Directory and Group Policy.
Knowledge of cloud-based platforms like Microsoft Office 365 and G-Suite.
Experience in administering Jamf or other MDM systems.
Strong problem-solving skills to manage technical challenges efficiently and effectively.
Excellent interpersonal, written, and oral communication skills.
A customer-focused mindset and demonstrated ability to manage stakeholder relationships effectively.
The ability to work autonomously with a collaborative approach.
Preferred Skills:
Strong critical thinking abilities to diagnose and resolve issues with precision.
Prior experience in a client-oriented role, showcasing a proactive and solution-driven approach to customer support.
What We Offer:
We provide challenging work whilst offering a work-life balance.
We support our people in their lives and understand there are things other than work on their minds.
One of our strategic pillars is to expand our people's careers and responsibilities as they grow and continue to develop.
We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology.
We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and more...
About Us:
We are an Australian-owned national consulting and services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in care industries such as education, aged care, healthcare, and not-for-profit.
We believe in what our customers want to achieve and how we can partner with them to make a difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.
Our people are driven by the fact that we can make a difference and impact something meaningful – technology is the enabler, not the outcome. We focus on people and what they want to achieve and then collaborate on developing a plan forward.
Important Details:
This is a full-time (on-site) role. Successful candidates will need to undergo a National Criminal History Check and Working with Children Check.