Job Description
The Trustee For Saar One Family Trust
Shift Supervisor
Position: Shift Supervisor
Employment Type: Full-time (38 hours per week)
Location: Subway – Waurn Ponds, VIC
Salary: $77,000 – $80,000 + Super
About the Role
We are seeking an experienced and motivated Shift Supervisor to support the daily
operations of our busy Subway franchise. This is a hands-on supervision role responsible for
supervising staff during shifts, maintaining service standards, and assisting with operational
tasks to ensure smooth restaurant performance.
The successful applicant will work closely with the Owner and supervise front-line staff to
deliver high-quality food, excellent customer service, and compliance with health and safety
standards.
Shift Supervisor
Shift supervisor manages work schedules, allocate tasks, and ensure there is sufficient staff for
each shift.
This duty requires excellent time organisation and decision-making skills. By effectively assigning tasks and
Supervising the work shift, they ensure that all aspects of store operations are covered.
The supervisor’s overall role is to communicate organisational needs, oversee employees’ performance, provide
guidance, support, identify development needs, and supervise the reciprocal relationship between staff and the
organisation so that each is successful.
Key Responsibilities
The Shift Supervisor will be responsible for:
Supervising staff during shifts, operational supervision, supervise and coordinate the
activities of retail sales workers
Training / induction support, training staff
Preparing staff rosters, planning and preparing work schedules and assigning staff to
specific duties
Customer enquiries, escalated complaints, responding to customers inquiries and complaints
Stock monitoring, ordering, taking inventory and ordering new stock
Workplace safety procedures, ensuring safety and security procedures are enforced
In-store marketing materials, promotions promoting and advertising the establishment’s goods and services
Stock control stock levels, determining stock levels and maintaining records of stock
levels
Sales reporting, financial transactions, maintaining records of financial transactions
Training, supervision, controlling, training and supervision of staff
Workplace safety compliance, ensuring compliance with occupational health and
safety regulations
Food safety, council/health regulation compliance, ensuring dining facilities comply
with health regulations and are clean
Stock and sales/financial recordkeeping, maintaining records of stock levels and financial transactions
Customer satisfaction, complaint escalation, conferring with customers to assess
their satisfaction with meals and service
Training/supervision, selecting, training and supervising staff
Cash handling, accepting payment for goods and services
Skill & Experience
Stocktakes, stock support, assisting with stock and participating in stocktakes
Customer enquiries/service, determining customer requirements, demonstrating and
explaining goods and services
Handling escalated complaints, customer relations, liaising and customers to identify
and respond to customer expectations
Promoting customer service standards, team performance, managing, motivating and
developing staff providing customer services
Operational direction during service, providing direction and feedback to team
members
Assisting with payroll timesheets, preparing payroll data from time sheets and other
payroll records
Maintaining employee payroll records, maintaining and updating files leave overtime
Providing payroll information to managers/employees, providing information about
payroll matters
Checking deliveries, receiving goods, verifying incoming goods and maintaining,
records of goods received
Inventory-control-adjacent recordkeeping, maintaining prescribed records of goods
received and despatched
Supporting internal distribution/storage flow, arranging internal distribution of goods
received
Essential Requirements
Minimum 12 months experience in a fast-paced hospitality or retail food environment
Demonstrated supervisory or team- supervision experience
Strong customer service and communication skills
Ability to supervise staff, workflows, and shift operations
Knowledge of food safety and workplace health & safety practices
Ability to work evenings, weekends, and public holidays as required
Secondary school or tertiary education completed.
Desirable Skills
Experience in inventory and reporting
Exposure to staff training and onboarding
Understanding of sales targets and operational KPIs
What We Offer
Full-time ongoing position
Supportive team environment
Career progression opportunities within the business
Structured training and development
How to Apply
Submit your CV and a brief cover letter outlining your suitability for the role