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* Customer Solutions Coordinator jobs in Sydney
2010 Surry Hills, New South Wales Fifth Frame
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Job Description
This is a Business and Client Support Assistant role with Fifth Frame based in Darlinghurst, NSW, AU
-- Fifth Frame --
Role Seniority - junior, mid level
More about the Business and Client Support Assistant role at Fifth Frame
What we are looking for
Right now, we're on the lookout for someone who's proactive, self-driven and really well organised to step into the role of Business and Client Support Assistant. We think it's ideal for someone with a knack for getting on with people, getting things done, and keen to make a real difference.
Providing the Partners and team with administrative and operational support
Ensuring our office runs smoothly and it's a good environment for everyone.
Making sure our clients are well looked after and we're meeting their needs.
Keeping our client and internal information well-managed and easy to find.
Helping out with team events, workshop preparation and printing, travel, and potentially some marketing work.
This is a flexible, part-time role (3-4 days per week), which means we are open to discussing how this might best work for you, and for us. We love our office in Darlinghurst and whilst we embrace flexibility, the nature of the role means we will expect you to spend a good proportion of your time there with us.
What you'll be responsible for
Keeping Things Ticking Over (Office Management)
Organising our internal events, whether it's celebrating something, a charity do, or a client gatherings.
Looking after our relationships with people who help us out, like building managers, trades and our technology support.
Keeping our space ship-shape, and making sure we've got all the bits and pieces we use day-to-day, like paper, sticky notes, snacks and catering.
Manage office access passes, fire safety and first aid compliance, keeping our office safe and sound.
Looking After Our Clients
Being the friendly first point of contact for anyone getting in touch.
Helping out the team who work directly with clients, including planning, coordinating and preparing for client workshops and events.
Dealing with client accounts and invoicing.
Supporting the Team
Proactively supporting us with workshops, research and report printing.
If you are into AI, you'll have the opportunity to use and continually learn.
Sorting out travel and accommodation.
Making Sure the Admin is Sorted
Keeping our client data up to date and dealing with documents securely.
Setting up new clients and team members, and saying goodbye when they move on.
Creating good quality documents, reports, and presentations.
Dealing with office financials including insurance, payments and expenses.
Identifying ways to improve how we work, and putting them into play.
What we think you'll need to be successful
Top-notch organisational skills - juggling tasks and managing your time well.
Great communication skills (written and spoken) and ability to build relationships.
Quality is important to us, so a real eye for detail will go a long way.
A positive and professional attitude, that also means a willingness to muck in and help out with whatever comes along.
The ability to use your initiative and look for ways to make things better.
Integrity - doing what you say you will and understanding the importance of keeping things confidential.
You'll be great with Microsoft Office (Word, Excel, PowerPoint, Outlook) and ideally Google Suite, Xero and Employment Hero.
Experience in something similar before in admin, finance, business support, consulting, or looking after clients.
What we can offer you
We want Fifth Frame to be a place for exceptional people to work that is focused on solving our clients' most important people issues. We know it's important to look after our team, so here's a bit about what you can expect:
You'll get a competitive salary.
Additional annual leave (above the 4 weeks), paid parental leave and birthday leave - no working on your special day
Convenient city location (Darlinghurst, 5 mins walk from the train), with a great rooftop space, and of course, there will be office snacks to keep you going.
A flexible hybrid working environment, however given the nature of the role we will expect you to spend a good proportion of your time in the office.
Opportunities for learning and development, including a yearly external learning budget, internal capability days, mentoring and coaching
Involvement in team decisions and a voice in shaping processes and get broad exposure to management consulting.
We aim for a friendly, social, and collaborative team culture, our social club and enjoy regular drinks, team activities, and we celebrate milestones like EOFY and end of Year (Christmas) together.
A Few Questions for You (If You Apply)
What made you want to apply for this job?
What does flexibility mean for you?
What shows you're allowed to work in Australia?
What sort of salary are you hoping for (including super)?
How much notice would you need to give your current role?
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Fifth Frame team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Providing administrative support
* Managing office environment
* Client care
Key Strengths
* Organisational skills
* Communication skills
* Attention to detail
* Microsoft Office proficiency
* Client management experience
* Initiative
Why Fifth Frame is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Fifth Frame not with Hatch.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Manager
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Job Description
Role: Customer Service Manager
Location: Head Officebr>Work Type: Full Time Salaried
Salary: $76,515 - $77,000 + super
The Company
Trippas White Group is one of Australia's leading restaurant and catering companies, managing a diverse portfolio of iconic venues and providing catering services to a host of well-known and respected organisations.
The Role
In this unique role, you will lead your team to ensure sensational customer experience for guests, supervision of operations and the general day to day tasks. You will also be responsible for providing a positive environment amongst the team.br>
In this busy role, you will demonstrate effective time management to ensure the smooth running of the customer service department while delivering exceptional customer service.
Your role will include:
Being an escalation point for guest queries, complaints and concerns
Addressing customer queries in a prompt and professional manner via telephone, email and website
Providing after-service care e.g. follow up calls, surveys, debriefs with team
Developing and updating customer service training manuals and policies/guides
Working with other departments to ensure policies/guides are correct and updated
Recruiting and training new staff
Operating booking and telephone software; emails etc.
Managing and rostering staff according to department/seasonal needs
To ensure your success in this role you will have:
A minimum 1 years' experience in a leadership role in a well established environment Ability to work 5 days within a 7 day roster with 2 days off in a row
Passion for providing quality and exceptional customer service
The ability to achieve business goals, financial budgets and service standards
Exposurein an upmarket environment - similar quality and standards are expected.br>Extensive knowledge and passion about the industry, local competitors and "what's on trend"
This advertiser has chosen not to accept applicants from your region.
1
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Job Description
This is a Customer Service & Sales Representative role with Hilti Group based in Sydney, NSW, AU
-- Hilti Group --
Role Seniority - junior, graduate
More about the Customer Service & Sales Representative role at Hilti Group
This is a great opportunity to join Customer Service team based at Rhodes, Sydney.
Reporting to the Customer Service Team Leader, your new role as a Customer Service & Sales Representative will see you taking ownership of our customer experience by providing seamless customer service while supporting process improvements and sales.
If you're ready to develop your career at a Global Company, renowned for our performing and caring culture, this is the job for you
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
Achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs
Provide information and technical advice via telephone, live chat or e-mail on products and applications.
Identify business opportunities and log in possible leads to the sales team
What do we offer?
Show us what you're made of and we'll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.
By joining Hilti Australia, you'll secure:
A competitive salary base and bonus paid monthly
Learning and Development: We provide many opportunities for you to grow personally and professionally, including our internal development programs, in-house learning academy, and mentorship programs
Annual leave: Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
My Days: extra 5 days of leave
Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.
Wellbeing: Our team members' physical and emotional well-being is a priority. We offer comprehensive well-being programs and support
Referral Bonus: know someone you believe to be a great fit for Hilti? Earn up to $4,000 in referral bonus
A diverse and inclusive culture: Diversity, Equity and Inclusion a part of everything we do and is an ongoing commitment for us.
Work-life Balance: Our flexible working concept empowers our team members to thrive in their work and balance their working and personal lives.
What you need is:
A customer centric, solution focused approach
Ability to foster and maintain relationships
Eagerness to learn
Internationally or Domestically Mobile a plus, with the desire to develop and outperform
Motivated and capable of working independently
Time management, planning and prioritization skills
Why should you apply?
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We are making construction better and building a better future for everyone, everywhere.
At Hilti, work is more than just work. It's about solutions, aspirations, impact, inclusion, empowerment, careers made real
Let's drive impact together.
Apply asap, as we'll review applications as they come through.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Hilti Group team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Providing customer service
* Offering product advice
* Identifying business opportunities
Key Strengths
* Customer centric approach
* Relationship building
* Time management
* Eagerness to learn
* Motivation to work independently
* International mobility
Why Hilti Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Hilti Group not with Hatch.
This advertiser has chosen not to accept applicants from your region.
2
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Job Description
contract
This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU
-- Admission --
Role Seniority - junior
More about the Customer Service Representative - Patient Support role at Admission
Customer Service Representative - Patient Support Casual Position | 3-Month Contract | In-Office
The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details 3-month initial contract with potential for extension. In-office position.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Admission team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Handling inbound patient calls
* Guiding patients through preparation
* Maintaining accurate patient records
Key Strengths
* Strong communication skills
* Attention to detail
* Comfortable with computer systems
* Multitasking ability
* Understanding of confidentiality requirements
Why Admission is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Admission not with Hatch.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service and Outbound Sales Representative
2035 Maroubra, New South Wales Coffee Parts
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Job Description
contract
This is a Customer Service and Outbound Sales Representative role with Coffee Parts based in Pagewood, NSW, AU
-- Coffee Parts --
Role Seniority - junior
More about the Customer Service and Outbound Sales Representative role at Coffee Parts
Coffee Parts is hiring a casual/temporary hours Customer Service / Outbound Sales role in Banksmeadow, NSW. Apply now to be part of our team.
Requirements for this role:
2-3 years of relevant work experience required for this role
Casual/Temporary hours
Looking for candidates who are available to work:
Mon: Morning
Tue: Morning
Wed: Morning
Thu: Morning
Fri: Morning
Join Our Team at Coffee Parts: Customer Service and Outbound Sales Role
Position: Customer Service and Outbound Sales Representative
Are you a coffee enthusiast with a passion for providing exceptional customer service? Do you have a knack for sales and love sharing your coffee knowledge with others? If so, Coffee Parts wants you on our team
About Us:
Coffee Parts is a leading supplier of coffee equipment and accessories, dedicated to serving the coffee community with the best products and services. We're a team of coffee nerds who live and breathe everything coffee, and we're looking for someone who shares our passion.
The Role:
As a Customer Service and Outbound Sales Representative, you will be the voice of Coffee Parts, providing top-notch support to our customers and driving sales through your coffee expertise. This role is perfect for someone who loves interacting with people, has a deep understanding of the coffee industry, and thrives in a dynamic environment.
Key Responsibilities:
• Customer Service Excellence: Provide outstanding customer support through phone, email, and live chat. Assist customers with product inquiries, order issues, and technical support.
• Outbound Sales: Proactively reach out to potential and existing customers to introduce new products, promotions, and upsell opportunities. Build and maintain strong customer relationships to drive sales growth.
• Coffee Knowledge: Utilize your extensive coffee knowledge to educate customers about our products, brewing techniques, and industry trends. Be the go-to coffee expert they can rely on.
• Team Collaboration: Work closely with the sales and marketing teams to develop and implement sales strategies. Contribute to team meetings with insights and ideas to improve customer satisfaction and sales performance.
What We're Looking For:
• Passion for Coffee: You're a true coffee nerd who loves everything about coffee, from the bean to the brew. Your enthusiasm is contagious, and you're always eager to share your knowledge.
• Industry Experience: You have experience in the coffee industry, whether it's working in a café, a coffee roastery, or a related field. You understand the ins and outs of coffee equipment and brewing methods.
• Sales Savvy: You have a proven track record in sales, with the ability to meet and exceed targets. You're persuasive, confident, and enjoy the thrill of closing a deal.
• Customer-Focused: You genuinely care about providing an exceptional customer experience. You're patient, empathetic, and always ready to go the extra mile to help a customer.
• Excellent Communicator: You have strong verbal and written communication skills. You're able to convey complex information in a clear and engaging manner.
Why Join Coffee Parts?
• Coffee Culture: Immerse yourself in a community of like-minded coffee enthusiasts. Enjoy access to the latest coffee equipment and exclusive industry events.
• Professional Growth: We believe in continuous learning and development. Take advantage of training opportunities and career advancement within the company.
• Supportive Team: Be part of a fun, collaborative team that values your contributions and encourages innovation.
• Perks and Benefits: Competitive salary, coffee perks, and a supportive work environment where your passion for coffee is celebrated.
How to Apply:
Ready to turn your coffee passion into a rewarding career? Submit your resume and a cover letter explaining why you're the perfect fit and telling us all about your preferred brew method.
Join us at Coffee Parts and be part of a team that's as passionate about coffee as you are.
We can't wait to hear from you
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Coffee Parts team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Providing customer service excellence
* Driving outbound sales
* Collaborating with the team
Key Strengths
* Customer service excellence
* Sales savvy
* Coffee knowledge
* Excellent communication
* Team collaboration
* Customer-focused
Why Coffee Parts is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Coffee Parts not with Hatch.
This advertiser has chosen not to accept applicants from your region.
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