Job Role Summary
This position is responsible for managing the front-of-office administration processes in a hospital reception setting.
The successful candidate will work collaboratively as part of a cohesive team, reporting to the Patient Centre Services Manager.
The reception operates on a standard schedule with extended hours on weekends.
Main Responsibilities
* Providing assistance to patients, visitors, staff and medical specialists with inquiries
* Promoting excellent customer service while working in the main reception area
* Completing other tasks in support of the administration department as required
Key Qualifications
Candidates should possess strong customer service skills, taking pride in their work and demonstrating ownership.
* Previous experience in a similar administrative role is desirable
* A background in healthcare is preferred but not essential
* Excellent communication skills are crucial, both verbally and written
* Ability to interact effectively with diverse stakeholders
* Demonstrated ability to prioritize tasks efficiently
* Capacity to meet deadlines while maintaining high customer service standards in a fast-paced environment