Community Based Support (CBS) is a not-for-profit Tasmanian organisation delivering aged care and disability services, to enable people to live safely in their homes and enjoy access to the community as they wish. Our work ensures quality of life is enhanced by providing a range of support services that are tailored to meet individual needs and goals to maximise independence.
Service Delivery Coordinator – Support at Home
Permanent Full Time
The Service Delivery Coordinator is responsible for the coordination of CBS services and supports delivered to clients receiving funding from a range of Commonwealth and State Government sources. The Support at Home Coordinator focuses their time primarily on Support at Home clients.
The coordinator ensures clients receive a high standard of quality care which is delivered in line with CBS and external regulatory and legislative obligations. The coordinator also supervises a team of staff who provide supports to clients in home care, community and centre-based settings.
Core Responsibilities
* Coordinate the effective and efficient provision of CBS-delivered supports and services to clients, within budget and according to legislation and funding body guidelines
* Undertake home visits with clients to ensure their needs and requirements continue to be met
* Manage client complaints and concerns with care and discretion, seeking timely and mutually successful resolutions
* Respond to and manage client/staff hazards and incidents, to ensure the safety and wellbeing of CBS clients and staff
* Ensure client files, records and plans are maintained in an appropriate and timely manner
* Lead a team of Support Workers who provide supports to our clients in their homes: team recruitment, provision of ongoing feedback and support, lead team meetings, performance oversight and annual performance reviews etc.
* Lead through CBS values with a focus on staff and client health, safety and wellbeing
* Participate in after-hours on-call duties as per the rotating roster shared across the service delivery team
Why join our organisation?
* Not-for-profit organisation that supports the local community
* A dynamic, fun team with a supportive management culture
* Opportunity to develop team leadership and people management skills
* FREE onsite parking
* Access to the Fitness Passport program for discounted and unlimited use of gyms and pools in your area
* A generous salary package of up to $18,550 per year, which lowers your taxable income and increases your take-home pay
* 17.5% leave loading
What you bring:
* Relevant qualifications in Community Services, Social/Behavioural Sciences, Individual Support etc. (desired)
* Demonstrated leadership experience - prior management of a team is essential
* Experience working with a community services environment, assisting clients to access relevant services (including advocating on their behalf) is beneficial
* A strong understanding of the aged care systems including the Aged Care Charter of Rights, the Aged Care Principles and Strengthened Standards and consumer-directed care principles
* An unrestricted Australian Driver’s License
* Maintain a Working with Vulnerable People Registration, including NDIS Endorsement
* Maintain a Criminal History Check satisfactory to the requirements of the role
To apply:
With guidance from the Position Description and by addressing the Selection Criteria, please let us know why you are the right person to fill this role (maximum two pages).
For further information and to obtain a copy of the PD please contact Emma at ***********@cbsaust.org.au
Closing date:
Thursday 23rd April 2026 – however, please note shortlisting will take place throughout the advertising period.
For more about Community Based Support, check out our website: https://www.cbsaust.org.au/
Community Based Support is an Equal Opportunity Employer