We are looking for CRM Lead for San Jose, CA. (Open for remote – Ready to work in PST time zone)
Skill: Oracle Service Cloud, Fusion
Minimum experience: 9 years
Required Skills
* 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
* Solid understanding of customer service operations and CRM/contact center best practices.
* Strong communication, stakeholder management, and onsite leadership skills.
* Ability to create detailed functional and technical documentation.
* Experience managing projects in cross-functional enterprise environments.
Preferred Skills
* Oracle certifications (e.g., Oracle B2B Service Certified).
* Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
* Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
* Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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