Position Summary
The Housekeeping Supervisor is responsible for overseeing the daily operations of the Housekeeping team, ensuring all rooms, public areas and back-of-house spaces meet the cleanliness and presentation standards set by the hotel and JHS. The Supervisor conducts room inspections, assigns tasks, monitors productivity, supports training, and ensures compliance with safety, service and operational procedures.
The Housekeeping Supervisor reports directly to the Executive Housekeeper. All operational issues, hazards, guest complaints, staff matters or incidents must be reported promptly to the Executive Housekeeper and escalated to JHS Management when required. The role also supports roster planning, payroll hour oversight, timesheet accuracy and productivity control to ensure efficient and compliant housekeeping operations.
Key Responsibilities:
* Morning Staff Allocation: Support the supervisor in assigning daily room allocations and communicating priorities to the team.
* Room Checking: Conduct quality checks on cleaned rooms to ensure they meet brand and guest expectations before handover.
* Training New Staff: Assist with onboarding and on-the-job training for new room attendants, demonstrating correct cleaning procedures and safety practices.
* Closing of the Day: Help ensure task completion at the end of each shift, report daily performance and room status to the manager.
* Team Support: Act as a go-to person for attendants during the shift, answering questions and helping resolve basic issues.
* Manager Backup: Step in when the Manager is unavailable to keep daily operations running smoothly.
* Guest Interaction: Respond politely and promptly to guest requests or concerns related to housekeeping services.
* Compliance & Safety: Follow all workplace health and safety procedures related to cleaning operations and equipment use.
Skills and Experience:
* Hotel Background: At least 1–2 years of hands-on housekeeping experience in a 4-star or 5-star hotel. Previous experience in a team leader or senior room attendant role is highly regarded.
* Communication Skills: Able to clearly communicate with both staff and management; friendly and professional with guests.
* Leadership Potential: Comfortable taking initiative and guiding a small team; interested in growing into a supervisor or management role.
* Attention to Detail: Strong focus on cleanliness, room presentation, and following hotel standards.
* Physical Capability: Fit for manual tasks including lifting, bending, and standing for extended periods.
* Team-Oriented: Works well in a fast-paced team environment, supports others, and leads by example.
* Availability: Must be available at least 4 days per week.
Perks:
* Career Growth: Opportunities for professional development.
* Supportive Work Environment: Join a team that values dedication and excellence in hospitality.
Job Type: Full-time
Work Authorisation: Current Australia working right (Required)
Work Location: In person