Due to the growth of their business, our client is looking for a talented Claims Assessor (Retail) to manage a Portfolio of TPD (majority) and IP Claims. It's a business which is growing and has a strong reputation on the market for robust and fair claims management and a strong, experienced leadership team.
Responsibilties:
* To provide a personal and empathetic service to all Life Customers and be responsible for the proficient management, and assessment of all Life Claims within the stated authority limits.
* To assist the Claims Team as a whole with managing workflow
* Assess and manage claims within set authority limits
* Assist with data for claims reporting
* Claims general customer service enquiries
* System testing as required
* Claims process improvement
Internal Stakeholders
* Claimants
* Advisers
* Reinsurers
* Rehab consultants
* Strategic Specialists
* Forensic Accountant
* Chief Medical Officer
* Investigators
* Police and Coroners
* Claims Assessors
* Claims Administration team
* Operations
* Life Claims Committee
* Actuarial
* Finance
* Product
* Legal
* Underwriting
* Distribution
* Compliance
To be successful in this role, you really need proven experience in a similar role in life insurance and demonstrated dedication to service and operational excellence. Knowledge of relevant legislation and governing principles is also needed as you will manage a variety of claims (some high value). It's a split WFH culture with 3 days in office and they encourage 4 days in during the training period and whilst getting to know the team.
If you are looking for your next role in retail claims and want to join a growing business, then this might be the role for you and please reach out to John Molony ().
Relevant tertiary qualification preferred.
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