Job Role
Business Analyst (Telecom Domain)
Location
Sydney & Melbourne
Job Responsibilities
* Captures business and user requirements (as stories for agile shops)
* Ensures requirements are understood, developed, tested, and delivered to specification
* Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
* Represents project stakeholders throughout planning, development, and release processes
* Works with the platform team to develop release estimates
* Supports the testing effort
* Works with stakeholders to drive adoption
* Define processes across Customer/IT/Employee workflows.
* Fluent in both written and spoken English
* Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
* Must have strong ServiceNow technical knowledge
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