AYAN InfoTech is looking for MS Dynamics Solution Architect to join an exciting project based in Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.
Role: MS Dynamics Solution Architect
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 7+ Years
Key Responsibilities:
- Hands on Solution Architect: Integration of MS dynamics with AWS Connect
- Solution Design: Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.
- Technical Leadership: Provide technical guidance and mentorship to development teams throughout the project lifecycle.
- Integration Expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.
- Cloud Architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions.
- Security Best Practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.
- Performance Optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.
- Stakeholder Collaboration: Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.
- Documentation: Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.
- Troubleshooting and Support: Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
- Staying Current: Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.
Required Skills and Experience:
- Proven experience as a Solution Architect with a focus on cloud-based contact center solutions.
- Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.
- Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact center management.
- Experience with integration technologies like APIs, webhooks, and middleware platforms.
- Solid understanding of cloud security best practices and compliance requirements.
- Excellent communication, collaboration, and problem-solving skills.
- Experience with Agile development methodologies is often preferred.
Contact: 61-(02) 7207 6926 for more details.
Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.
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