CustomerService Agent
Clayton, VIC
1. Largest family-owned equipment hire company in ANZ and still growing
2. Grow with Kennards Hire | Level up your skills
3. Join a high performing team and enjoy a supportive team culture
Aboutus
At KennardsHire, our mission is to be the best hire company in the world. We're notstriving to be the biggest; we're striving to be the best. Our commitment tosustainable growth and innovation drives us to excel, benefiting our customers,our employees, and the Kennards Hire family. With an impressive 86% of our teammembers affirming that Kennards Hire is a Great Place to Work, we're proud ofour achievements.
Why Kennards Hire? Join the Kennards Hire family, where our values—One Family,Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan—guideeverything we do. As Australia and New Zealand's largest family-owned equipmenthire company, we believe in providing our team members with the tools andopportunities to succeed.
About the role
As a Customer Service Agent, you will play a crucial role in deliveringexceptional customer service by;
4. Providing timely solutions via phone, email, and digital channels.
5. Collaborating with operations for seamless customer experiences.
6. Handling inquiries, quotes, escalations, and equipment breakdown support.
7. Managing details, schedules, and building strong customer relationships.
Aboutyou
You arepassionate about customer service, thrive in a dynamic environment, and want tobe part of a family-oriented company that values growth and innovation.
8. Customer service experience, including digital, phone, and email.
9. Dedication to exceptional service and strong customer focus.
10. Proficiency in communication, MS Office tools, and problem-solving.
11. Detail-oriented, adaptable, and skilled in multitasking.
12. Motivated to excel in a phone-based role, with administrative expertise.
Why join the family
We are Australia and New Zealand’s largestfamily-owned equipment hire company. Our values are at the heart of everythingwe do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer aRaving Fan.
We offer great Benefits & Rewards such as;
13. Profit Share bonus
14. Paid Parental Leave
15. Extensive training and development throughout your career with us
16. Career progression and internal transfer opportunities – across state and international borders
17. Staff discount rates on our hire gear
18. Access to our employee benefits program including discounts on insurance, eye care, travel and more!
19. Annual Awards night, Team BBQs and many other fun social events
20. Simplyhit the Apply button and we look forward to talking with you!