TAG Heuer: The Swiss Avant-Garde watchmaker since ****. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.
The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
If you thrive in a fast-paced environment, enjoy thinking outside the box, and are energised by building meaningful client relationships, we have an exciting opportunity for you. We are recruiting a
Client Development Specialist
to support and elevate our client engagement strategy for TAG Heuer in Australia.
About this Role
The Client Development Specialist is a key member of the retail team, dedicated to enhancing client relationships and driving sustained business growth. This role focuses on developing and executing strategic client initiatives, including robust client segmentation, effective client acquisition and retention programs, and the meticulous management and development of VICs. The Specialist will collaborate closely with the Retail Manager and Boutique Managers to elevate client-facing activities, ensure personalised engagement, and support impactful boutique event activations. Additionally, this role will liaise with the marketing team to align client development efforts with broader brand campaigns.
Key Responsibilities
Client Segmentation and Analysis
Develop and refine client segmentation models to identify distinct client groups, their profiles, and purchasing behaviours.
Conduct insightful analysis of client data to identify trends, opportunities, and inform targeted client engagement strategies.
Provide clear and actionable insights from client analysis to the National Retail Director, Retail Manager and Boutique Managers.
Client Acquisition and Retention Strategies
Assist in the development and implementation of initiatives to attract new clients and foster loyalty among existing clientele.
Support the execution of client retention programmes aimed at nurturing long-term relationships and minimising client attrition.
VIC Management and Development
Contribute to the identification, cultivation, and ongoing management of VIC relationships.
Support the creation and delivery of exclusive experiences and offers for VICs, ensuring alignment with brand values and high standards of service.
Collaborate with the Retail Manager and boutique teams to ensure an exceptional and consistent experience for all VICs.
Provide practical support and guidance to the Retail Manager and Boutique Managers on best practices for client relationship building and personalised service.
Assist the retail team in crafting tailored communication and engagement plans for individual clients.
Support the development of unique client experiences that resonate with client preferences and brand positioning.
Actively participate in the planning and execution of boutique events, ensuring client development objectives are integrated and met.
Support the retail team with client invitation processes, event attendance management, and effective post-event follow-up.
Cross-Functional Collaboration
Work collaboratively with the marketing team to align client development strategies with brand campaigns and promotional activities.
Liaise with the Retail Manager and Boutique Managers to ensure seamless execution of client initiatives across all retail touchpoints.
Performance Tracking & Reporting
Monitor and track key client development metrics, including acquisition rates, retention rates, engagement levels, and VIC program effectiveness.
Prepare regular reports on client performance and provide recommendations for continuous improvement in client strategies.
Support the collection and analysis of client feedback to gain insights into client satisfaction and preferences.
Utilise client feedback to suggest enhancements to client experiences and inform future client development initiatives.
Skills and Experience
Professional Experience:
Minimum of 2-4 years of experience in a client-facing role within retail, client relationship management, or sales support, preferably within a luxury or premium brand environment.
Client-Centric Mindset:
A genuine passion for client engagement and an understanding of client behaviour and expectations, with a strong commitment to delivering exceptional client experiences.
Communication Skills:
Excellent verbal and written communication skills, with the ability to articulate ideas clearly and build rapport with clients and internal stakeholders.
Interpersonal Skills:
Strong interpersonal skills, adept at building and maintaining positive relationships. Experience supporting VIP client initiatives is highly regarded.
Analytical Aptitude:
Solid analytical skills with the ability to interpret data, identify trends, and contribute to actionable insights and recommendations.
Organisational Skills:
Proven ability to manage multiple tasks, organise event details, and execute plans with a keen attention to detail.
Adaptability & Initiative:
Proactive and self-motivated with the ability to work effectively in a dynamic retail environment. Capable of working both independently and collaboratively as part of a team.
Technical Proficiency:
Familiarity with CRM systems and client data management tools.
LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to providing a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.
Due to a high volume of interest, only shortlisted applicants will be contacted.
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