The Client Service Officer plays a vital role in delivering exceptional customer service and satisfaction in an award-winning contact centre.
As the primary point of contact for clients, you will manage client relationships, produce welcome emails for new clients, and assist with inquiries aligned with our service offerings.
Your responsibilities will also include drafting and producing client communications, managing chat and email inquiries, and responding to calls from key stakeholders. Effective problem-solving and time management skills are essential in client service operations.
We seek a motivated individual with experience in financial services, knowledge of banking products, and familiarity with platform services. A passion for customer support, strong problem-solving skills, and ability to engage multiple stakeholders effectively are required.
About us: We think creatively and empower better financial futures through innovative technology and data solutions.
Join us and enjoy opportunities for career growth, a dynamic work environment, and access to employee benefits.
* Competitive salary
* Performance-based bonuses
* Opportunities for professional development