Job Description
As a valued member of our team, you will report to the Customer Service Team Lead and be responsible for managing all customer service enquiries and requests. Your duties will include resource reservations, work orders, and general knowledge of the area.
Key Responsibilities:
- Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts, and locker assignments.
- Work Order administration management including close outs and scanning.
- Site office and accommodation room reservations and allocations.
- Manage Engine customer requests including work order requests and conference room bookings.
- Customer enquiries from walk-ins, phone calls, and emails.
- SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
- General reporting as required.
Qualifications
To succeed in this role, you will require:
* Experience with SAP
* Computer software and application knowledge
* Working with minimal supervision and experience
* Working as part of a dedicated team
* Demonstrated communication and interpersonal skills
* Administrative skills
Desirable Qualifications
We are also looking for candidates with:
* Diploma/Degree in Business Admin or equivalent
* Administrator level SAP experience
* Records management experience
* Capability to develop innovative solutions
* Experience writing and developing policies and procedures
Benefits
This is an excellent opportunity to join our team and gain valuable experience. We offer competitive salaries and benefits, and a supportive working environment.
Other Requirements
Applicants must be Australian citizens or USA citizens who are able to obtain and retain the appropriate level of security clearance and medical clearance, applicable to each role. Amentum is proud to be an equal opportunity employer and welcomes applications from diverse candidates.