* Noble Park | RACV Contact Centre
* Unleash Your Potential: Ongoing Career Growth & Training!
* Hybrid Working Model (After successful completion of our training program)
At RACV we are people who care, we’re part of people’s every day – making a positive impact in their homes, on the road and on holidays. We’ve built on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer. And the best is yet to come.
Join our Member Engagement team as an enthusiastic phone-based Customer Service Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.
What you will be doing:
Hit the ground running with this inbound contact centre position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.
You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.
* Permanent full-time role
* Fixed shift roster - Monday 9:30am-6:00pm, Thursday to Friday 10:00am-6:00pm .
* Hybrid working arrangement - providing great flexibility.
* Drive sales - by focusing on members’ needs and providing immediate and effective solutions with our range of products and services.
* Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise.
Importantly, you will also play a critical role in assisting members requiring the expertise of a Mandarin speaking consultant.
What we’re looking for:
Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.
The successful applicant will:
* Fluent in both English and Mandarin language
* Be highly motivated with a positive nature,
* Have strong personal initiative and enthusiasm,
* Have a passion for delivering high-quality sales and service experiences,
* Be an active listener and ask questions to effectively determine needs and solutions,
* Have strong verbal and written communication skills, and
* Be able to achieve both individual and team goals.
Previous retail or telephony sales experience is highly regarded.
What we provide:
A tight knit team, with a supportive and collaborative culture and exclusive employee benefits you’ll actually want to use such as:
* Great discounts on insurance and accommodation at all RACV resorts,
* Free Basic Emergency Roadside Assistance, and the
* Ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
You will also be able to split your time between home and our Noble Park office which includes:
* Free secure onsite staff car park,
* Onsite café with barista made coffee and gym.
* Onsite outdoor courtyard to enjoy and relax during breaks.
Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful and making a difference matters, and you can grow your career in more ways than one.
How to apply:
* Click Apply Now and log in to your Candidate Profile
o If required, click Forgot your password to receive a link to reset
* If you have not previously registered:
o Click Create an account to apply for our career opportunities; or
o Click Apply Now and create your Candidate Profile as part of your application