A leading software company is seeking a Support Account Manager based in Brisbane to enhance customer satisfaction through strategic account management. This role requires at least four years of experience in a technical support role, fostering strong relationships with clients and coordinating support efforts across global teams. Responsibilities include acting as an escalation point for client issues, monitoring service requests, and managing operational reviews. The ideal candidate will have great communication and problem-solving skills as well as a background in software or related industries.
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