Job Role Overview
This role is part of a customer service team, focused on delivering high-quality support.
* You will be the initial point of contact for external inquiries, handling interactions via phone and email.
Your Responsibilities
In this position, you will:
* Manage customer interactions, providing solutions to issues and concerns.
* Maintain accurate records of customer interactions and resolutions.
About Our Team
We're looking for someone with strong communication and problem-solving skills, who can work effectively in a dynamic environment.
* Experience in customer-facing roles, particularly in issue resolution and escalation management.
* Ability to adapt to changing priorities and manage workload efficiently.
Our Culture
We value diversity, inclusivity, and flexibility in our workplace. We strive to create an environment where everyone feels valued and respected.