Join to apply for the RTO Student Services Officer role at The University of Queensland
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Join to apply for the RTO Student Services Officer role at The University of Queensland
* Both full-time and part-time role available, permanent positions
* Base salary will be in the range $74,534.32 - $79,026.19 + 17% Superannuation (HEW Level 4)
* St Lucia or Gatton Campus
* UQ Skills
* Both full-time and part-time role available, permanent positions
* Base salary will be in the range $74,534.32 - $79,026.19 + 17% Superannuation (HEW Level 4)
* St Lucia or Gatton Campus
About This Opportunity
The RTO Student Services Officer provides administrative support for student services activities and functions, assisting both staff and students at UQ Skills (a Registered Training Organisation).
We welcome passionate and motivated candidates from across Australia to join our team. At UQ Skills, we foster a positive and supportive work environment where your contributions make a difference.
Key Responsibilities Will Include
* Provide high-quality client service to UQ Skills students, staff, and clients, addressing queries and resolving issues in a timely manner.
* First point of contact to students, provide course advice on programs and pathways.
* Administrative functions for the whole student lifecycle; including admissions, resulting, support progression, communication, completions.
* Collaborating with various teams to ensure seamless program delivery.
* Contributing to continuous improvement of processes and procedures.
* Strong computer skills, use of Microsoft Office and Student Management Systems highly regarded. UQ Skills utilises aXcelerate.
* Support the Student Services Manager with financial reports, HR forms, student enrolment processes, and other administrative tasks.
* Provide secretarial support, including agendas and minutes, and act as a backup to other UQ Skills Student Services team members.
About UQ
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Benefits
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
* Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
* 17% superannuation contributions
* 17.5% annual leave loading
* Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
* Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
* UQ Study for Staff
* On campus childcare options
* Affordable parking (from just $6.15 a day)
* Salary packaging options
About You
* Completion of a diploma or Certificate IV with relevant work experience, or an equivalent combination of education, training, and experience.
* Advanced skills in Microsoft Office and the ability to use systems like UniFi, and aXcelerate, or the capacity to quickly acquire this knowledge.
* Strong understanding of UQ Skills policies on student administration and ASQA standards for quality in learning, assessment, and material mapping, or the ability to learn these rapidly.
* Proven ability to manage administrative tasks, including reviewing and updating work practices and procedures to improve efficiency.
* High-level written, oral, and interpersonal communication skills, with the ability to interact effectively with diverse groups and foster cooperative relationships.
* Exceptional ability to prioritize competing demands, meet deadlines under pressure, and maintain confidentiality, with a strong focus on delivering accurate, detail-oriented, and well-presented work.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
Questions?
For more information about this opportunity, please contact Miss Cathy Stalley on 07 5460 1353.
For application inquiries, please reach out to the Talent Acquisition team at, stating the job reference number (below) in the subject line.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
* Cover letter summarising how your background aligns to the ‘About You’ section
* Resume
Other Information
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to for accessibility support or adjustments.
Applications close June 26 2025 at 11.00pm AEST (R-49032).
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Education and Training
* Industries
Higher Education
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