The RoleThe Customer Care Officer, integral to our clients Customer Care Team, serves as the initial touch-point for their community across various channels like in-person, phone, and email. Prioritising a seamless customer experience, the role emphasises swift issue resolution while maintaining consistency and excellence in service delivery.About youWe're looking for motivated individuals dedicated to delivering excellent customer service as they expand their newly established contact centre. Enthusiasm and commitment are essential qualities for joining their team.Skills and ExperienceCommunication skills: Effective verbal communication to interact with customers professionally and resolve their inquiries.Customer service orientation: Ability to understand and address customer needs promptly and courteously.Problem-solving skills: Capacity to analyse issues and provide appropriate solutions efficiently.Adaptability: Flexibility to handle various customer situations and adapt to different scenarios or changes in procedures.Stress management: Capability to remain calm and composed under pressure to maintain quality service during busy or challenging periods.What's on offer1 Full time 2 year fixed term contract$77,000+ superHalf day off every fortnightWhat's requiredAvailability to work 8:30am to 5:00pm Monday to Friday (No weekend work)Drivers LicenceAbility to provide a current police checkMust be an Australian Citizen or Permanent ResidentPlease follow the link to apply and a Randstad Consultant will give you a call or email if you would like to speak to a consultant directly.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Experience3 yearsSkillsCustomer service, data entry, problem solving skills, empathy, conflict de-escalation, resilienceQualificationsAt least 3 years experience in a similar roleEducationSecondary School/High School