As Senior Manager Governance & Reporting, you will lead Technology & Operations Risk reporting, governance and culture improvement, keeping our environment safe, simple and outcome‐oriented. You will act as the bridge between the CRO, Technology and COO Risk Leadership as well as reporting stakeholders across the Group. Your responsibilities include enabling the delivery of clear and timely management and board reporting, supporting the delivery of the Technology & Operations Risk strategy, and driving meaningful improvements in risk culture, governance and ways of working.
Key Responsibilities
* Coordinate management and board reporting – own preparation, quality assurance and timely delivery of Tech & Ops Risk inputs so management and board materials are clear and transparent.
* Consolidate data for clarity – synthesize inputs from Tech & Ops Risk leaders to produce a single, coherent view for management and Board.
* Enable the Technology & Operations Risk strategy – translate the strategy into measurable plans and implement practices to track progress toward delivering on our strategic goals.
* Drive process improvement – identify and implement efficiency opportunities to simplify, standardise and automate solutions that increase quality and reduce effort.
* Enable Line‐2 oversight for risk culture – work with Technology and the COO to operationalise Line‐2 oversight for risk culture improvement plans, ensuring clear accountabilities and trackable progress.
* Lead culture improvement initiatives – design and lead culture‐change programs that lift engagement and risk behaviours.
* Apply strong judgement and prioritisation – balance competing priorities, make timely, well‐considered decisions, and keep senior leaders informed.
Qualifications
* Experienced reporting and governance professional with a strong track record of delivering high‐quality content and culture change in complex, regulated environments.
* Proven experience delivering executive and Board‐level reporting to consolidate inputs across multiple stakeholder groups and translate complex information into concise, decision‐ready narratives and outputs.
* Sound understanding of operational risk and compliance management frameworks.
* Skilled at stakeholder engagement and influence, comfortable working with GM+ audience.
* Experience leading culture and capability initiatives, with a focus on measurable outcomes.
* Continuous improvement mindset; experience simplifying, standardising and automating governance and reporting tasks.
* Excellent written and verbal communication, highly numerate with capability to deliver data‐driven insight.
* Sound judgement and prioritisation skills – highly organised, calm under pressure, able to weigh trade‐offs and make priority decisions quickly, and to resolve critical issues with clear decisions and ownership.
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