About the Team
The Partner Assist Team is a multi-channel service functions that supports our third-party mortgage distributions teams, their brokers and partners around our propriety brand and white label programs.
As a Business Development Associate reporting to the Team Manager Partner Assist, you are essential in delivering an exceptional and seamless end to end services experience for our mortgage brokers and partners with the home loan application journey and strengthen our broker relationships.
You'll get to
* Provide end to end application support by guiding brokers through the entire loan process from onboarding new brokers, pre-submission inquires through to post -settlement matters
* Provide expert guidance acting as a subject matter expert for brokers, regarding our lending systems, residential products and credit policies
* Provide proactive engagement assisting brokers, partners and internal teams via inbound/outbound calls, emails and webchat
* Build effective and collaborative relationships with internal and external stakeholders
Due to internal movements, we currently have 1 x permanent full- time and 3 x 12-month secondments. We offer a flexible hybrid work model, and you will be located at either the Adelaide or Melbourne Corporate Office.
About you
To be successful you will have:
* Previous residential lending experience with an understanding of credit policy
* Knowledge of and / or experience within the Mortgage Broker industry is highly describable
* Banking experience with experience and or understanding of Third-Party Lending
* Extensive customer service skills with an exposure to call centre environments ideal
* Strong communication skills with the ability to build relationships with partners and internal stakeholders.
* Self-motivated and self-sufficient
* Strong time management and the ability to multi-task
* High level of professionalism, ability to work autonomously while contributing to team goals.
* Strong computer skills with the ability to learn new platforms and systems easily
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
How to apply
If you are interested in this opportunity, please apply online with your CV and cover letter. A position description is enclosed for this role. Business Development Associate TBP (Nov
Applications close COB Tuesday 3rd Feb 2026
For further information about this opportunity, please contact Libby Prouse Senior Recruitment Advisor
All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application