About the Role
Mobileum is looking for an experienced Technical Account Manager (TAM) to support and grow our Australia and New Zealand operator accounts. The TAM will act as a trusted technical advisor to our customers, ensuring successful deployment and adoption of Mobileum's solutions while supporting the sales team to identify expansion opportunities. This role combines technical expertise, customer engagement, and solution consulting. You will work closely with telecom operators, internal engineering teams, product management, and sales leadership to deliver technical excellence and long‐term customer success.
Responsibilities
* Act as the primary technical interface between Mobileum and assigned telecom operator accounts
* Build strong relationships with network, IT, and operations teams within customer organizations
* Conduct technical workshops, solution briefings, and architecture discussions
Technical Account Management
* Support customers in maximizing the value of Mobileum platforms and solutions
* Provide technical guidance across network analytics, roaming, security, testing, and customer intelligence platforms
* Work closely with support and delivery teams to resolve technical issues and ensure service quality
Solution Consulting
* Support the sales team in technical discussions, solution positioning, and proposal development
* Translate customer requirements into solution architectures and technical proposals
* Lead technical responses for RFPs, RFIs, and solution presentations
Business Growth
* Identify opportunities for solution expansion, and new use cases within existing accounts
* Support account strategy and pipeline development across Australia & New Zealand
Cross-Functional Collaboration
* Work closely with product management, engineering, delivery, and support teams
* Provide feedback to product teams based on customer needs and market trends
Qualifications
* 10–15 years' experience in telecommunications technology or telecom software solutions
* Experience working with Tier-1 telecom operators such as Telstra, Optus, TPG, Spark, or similar operators
* Strong understanding of mobile network architecture (4G / 5G) and telecom service platforms
* Experience supporting customer-facing technical roles such as presales, solution consulting, or technical account management
Required Skills
* Roaming technologies and interconnect services
* Signaling and telecom core network architecture
* Telecom analytics or network probes
* Fraud management or telecom security platforms
* Service assurance or network performance monitoring
* Cloud-native telecom platforms and Telco cloud environments
* Familiarity with technologies such as: SS7, Diameter, SIGTRAN, GTP
* 4G / 5G Core Networks
* Telecom signaling and protocol analysis
Preferred Skills
* Strong customer engagement and communication skills
* Ability to explain complex technical topics to both technical and business stakeholders
* Excellent problem-solving and solution design capability
* Strong collaboration skills across global teams
Based in Sydney, Australia. Willingness to travel across Australia and New Zealand for customer engagements. Full working rights in Australia.
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