Service desk analyst

6 Month Contracts – 6 months extension!NSW Onsite Australian Citizens with Baseline clearance minimum Service Desk Analyst 6 Month Contracts – 6 months extension! NSW Onsite Australian Citizens with Baseline clearance minimum A government agency is seeking an experienced Service Desk Analyst to provide high‑quality onsite IT support within its Information & Technology Solutions (ITS) Branch. This full‑time role is based in the Sydney office, with limited flexibility for work‑from‑home depending on operational needs. Occasional interstate travel and work outside standard hours may be required. About the Role: As the frontline IT support presence in the Sydney office, you will deliver responsive onsite and remote assistance, manage incidents and service requests, support end‑user devices, and contribute to a collaborative, customer‑focused service desk environment. Key Responsibilities: Provide timely, high‑quality IT support to staff, including Senior Executives Manage incidents and service requests in line with ITIL processes Administer user accounts, permissions, and core systems Support hardware and software across Windows 11, Microsoft 365, Intune, AD/Azure AD, Surface devices, iPhones, Cisco VC, and MFDs Troubleshoot basic networking issues (VPN, LAN) Maintain accurate asset records and assist with device deployments Create and maintain technical documentation and user guides About You: You bring APS5‑equivalent capability and experience, including: Strong customer service focus and clear communication skills Ability to work under limited supervision and manage competing priorities Demonstrated technical proficiency in modern Microsoft environments Familiarity with ITSM tools (e.g., Jira, ServiceNow) Understanding of ITIL‑aligned service management practices Professionalism, integrity, and a collaborative mindset Role Specifics: Submission deadline: 30 April 2026 Duration: June start – 6 months contract Location: NSW – Onsite Eligibility: Australian Citizenship with ability to obtain NV1 clearance (NV1 Preferred) If this opportunity aligns with your skills and interest, please submit your application now or contact Varsha on Varsha.vachaspati@hudson.com Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles. Consultant Varsha.Vachaspati@hudson.com Reference number: 249482 Profession:IT, Technology & DigitalHelp Desk & IT Support Company: Upper Ground Date posted: 20th Apr, 2026