As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
**Role Details**
- About 22.5 hours / week, rotating roster across Monday - Friday, 6:00am - 12:00pm (Extra hours may become available)
- + 11.5% superannuation
- + Post Perks Access to hundreds of discounts and benefits ranging from discounts on selected Apple products to great deals on hire cars and travel insurance.
- + Career opportunities, you will have access to all Australia Post jobs before they are advertised externally
**You'll be**:
- Sorting the parcels and mails in the morning(primary)
- Delivering the parcels and mails to the customers with the car(primary) and motorbike if needed
- A relief person if other staff is on leave
- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance
About you
You're friendly, enthusiastic, work hard and reliable. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:
- Have experience in customer service and/or cash handling
- Be fit to lift up to 22 kgs of mail regularly and stand for your shift
- Have a motorbike licenses is preferable
**Job Types**: Part-time, Permanent, Casual
Pay: $30.00 per hour
Expected hours: 22.5 per week
**Benefits**:
- Employee discount
- Professional development assistance
Schedule:
- Shift work
Supplementary Pay:
- Performance bonus
Work Location: In person