Manages assigned customer accounts and supports sales through OEC's Collision Parts Program. Maintains relationships, overseeing the sales process, and acting as a point of contact for allocated customers. Secures commitments from repairers to engage in the programme, which supports various Vehicle Manufacturers in the sale of genuine parts. Maintains working knowledge of Original Equipment Manufacture (OEM) parts catalogues, as well as other industry intelligence.
Key Responsibilities
* Build and maintain relationships with Collison repair parts and/or service personnel through phone and email contact within assigned accounts.
* Educate repairers and dealers on the Collision Link Broker service and its benefits.
* Analyze data to identify areas of need, and recognizing opportunities for performance coaching.
* Maintains a working knowledge of industry programs and knowhow to overcome objections and reinforce the value proposition of the brokering service.
* Utilizes OEC's customer database to maintain complete call records and to validate customer and account information.
* Manages sales within a territory and supports the team to best impact its overall performance, under the guidance of more senior brokers on the team.
* Secures commitment from dealership contacts to enroll in OEC's systems/program.
* Participates in additional call campaigns as required for the Collision Link Broker business; some assignments may include customer service, training and/or marketing-related calls.
* Increases overall parts sales with Collision Link Broker through repairer and dealer engagement.
Experience, Skills and Key Competencies
No previous experience is needed as on-the-job training in OEC products will be provided, however the following skills and abilities are required:
* Strong organizational and time management skills.
* Excellent verbal and written communication skills to engage in productive customer interactions.
* Ability to use a computer customer database and Microsoft office software applications.
* Ability to apply fundamental principles and concepts of the position, to be effective in the role
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