Job Description
Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.
Key Responsibilities
* Coach and develop Warehouse and Customer Service teams' knowledge and capability.
* Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
* Ensure store is meeting all compliance and legislative requirements.
* Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
* Establish and oversee effective warehouse inventory management processes and systems.
Qualifications
* Customer Focus - Does everything through eyes of the customer.
* Drives Results - Consistently achieves results, even under tough circumstances.
* Develops Talent - Identifies and develops talent to build careers and meet organisational goals.
* Plans and Aligns - Plans and prioritizes to align with organisational goals.
Benefits
* Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
* Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
* Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
* Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
* We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
* Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
* Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
* Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Equal Opportunity Employer
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
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