As a Youth Case Manager, you play a vital role in supporting young people and their families to make positive, sustainable changes.
Working collaboratively, you will guide clients through referrals and individualised planning to access housing, employment, education, and wellbeing services.
This is an on-site position based in Darwin, where you will provide holistic, culturally responsive case management aimed at breaking the cycle of homelessness and disadvantage and supporting young people to thrive in their communities.
Key Responsibilities:
* Respond to internal and external referrals, including those from FDV and AOD services, and assess suitability for support.
* Conduct comprehensive face-to-face assessments using approved tools and complete associated documentation.
* Develop holistic, culturally responsive case plans in partnership with clients to support wellbeing, housing, and independence goals.
* Maintain clear professional boundaries while supporting clients to build life skills and capacity.
* Provide ongoing formal and informal case management and regularly review individual progress.
* Connect clients with appropriate supports, including health, education, AOD, FDV, social and community services.
* Complete case management duties including referrals, support letters, appointment coordination, and advocacy across service systems.
Requirements for Success:
* Degree in Community Services (or related field) with at least one year's experience, or Associate Diploma with relevant experience, or equivalent practical experience.
* Understanding of issues impacting homelessness including AOD, FDV, mental health, and unemployment.
* Demonstrated experience in case management, including assessments, planning, advocacy, and accurate record-keeping.
* Knowledge of and ability to build networks with housing, accommodation, community services, and government agencies.
* Experience working with diverse client groups, particularly youth and families affected by complex issues.
* Strong verbal and written communication skills, with digital literacy across Microsoft Office and case management systems.
* Current First Aid and CPR Certificate.
* Full driver licence with no restrictions.
Benefits:
* Rewarding work – every day you know you're making a real difference.
* Not-for-profit salary packaging, reducing your tax.
* Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
About This Role:
This is an exciting opportunity to join our team and make a meaningful difference in the lives of young people and their families.
We are committed to creating a diverse and inclusive working environment that values and respects everyone.
So, if you're passionate about making a difference and have the required skills and qualifications, we encourage you to apply today.