Occupation: Education and training
Reference: 1529943
Role
The International Student Program (ISP) Coordinator is responsible for the day‐to‐day coordination, administration, welfare and compliance requirements of the International Student Program at Copperfield College. The role supports international students, homestay families, parents, staff, education agents, and the Department of Education to ensure students receive a safe, supportive, and high‐quality educational experience.
Position is full time, 5 days a week with 4 weeks annual leave and fortnightly leave purchase allowance.
Selection Criteria
* Communication and Interpersonal Skills – Highly developed written and verbal communication, ability to build positive relationships and communicate effectively with students, families, staff, homestay providers, overseas agents and external agencies from diverse cultural backgrounds.
* Organisational and Prioritisation Skills – Ability to manage competing priorities, maintain accurate records, meet deadlines and coordinate complex administrative processes with high attention to detail.
* Program Coordination Experience – Demonstrated experience coordinating programmes, projects or initiatives, working collaboratively, solving problems and achieving successful outcomes.
* Student Wellbeing and Support – Capacity to support student wellbeing, engagement and successful transitions, understanding the educational, social and cultural needs of international students.
* Compliance and Policy Knowledge – Understanding of or capacity to develop knowledge of Department of Education International Student Program requirements, Child Safe Standards, privacy obligations and relevant policies and procedures.
* Relevant Experience – Experience working with international students, multicultural communities or student welfare programmes; coordinating homestay arrangements; knowledge of CASES21 and Department of Education International Student Program processes; current Victorian Driver's Licence and willingness to undertake homestay visits.
Key Responsibilities
Program Coordination and Administration
* Coordinate the day‐to‐day operation of the International Student Program.
* Maintain accurate student records and documentation in accordance with Department of Education requirements.
* Manage international student enrolment processes, including enquiries, applications, orientation, arrivals, transfers, departures and exits.
* Assist with student visa compliance requirements and monitor student attendance, course progress and welfare obligations.
* Prepare reports and maintain data relating to international students as required by the College and the Department of Education.
* Support Campus Principals and relevant staff with enrolment, placement and transition processes for international students.
Student Welfare and Wellbeing
* Provide ongoing welfare, pastoral care and transition support to international students.
* Conduct regular wellbeing check‐ins and monitor academic progress, attendance, engagement and adjustment.
* Identify students requiring additional support and coordinate appropriate interventions and referrals.
* Support students in understanding College expectations, policies, procedures and Australian cultural norms.
* Ensure all international students are aware of and able to access student wellbeing services available at the College.
Homestay Management
* Coordinate and monitor homestay arrangements in accordance with Department of Education requirements.
* Conduct homestay inspections, assessments and monitoring visits as required.
* Maintain regular communication with homestay providers, students, parents and relevant stakeholders.
* Support the recruitment, induction and retention of suitable homestay families.
* Ensure all homestay arrangements comply with Child Safe Standards and Department of Education requirements.
Stakeholder Liaison and Communication
* Act as the primary point of contact for international students, parents, homestay providers, education agents and Department of Education personnel.
* Liaise effectively with International Student Unit staff, College staff, overseas agents, parents and external support services.
* Facilitate communication between students, families, teachers and College leadership where required.
* Coordinate translation and interpreter services to support effective communication with students and families.
Student Orientation and Cultural Programs
* Coordinate orientation programmes for newly enrolled international students.
* Organise and implement cultural, educational, leadership and extracurricular activities that enhance students' understanding of Australian culture and community life.
* Promote opportunities for international students to engage with the wider College community.
* Support initiatives that celebrate cultural diversity and foster intercultural understanding across the College.
Marketing and Program Promotion
* Work closely with the designated Principal Class Officer to promote the College's International Student Program.
* Assist with marketing activities and engagement with prospective students, families and education agents.
* Promote the College within the wider community to support the recruitment of international students and homestay families.
* Contribute to the development of promotional materials and information sessions as required.
Compliance and Child Safety
* Ensure compliance with all Department of Education International Student Program requirements, policies and procedures.
* Support the College's commitment to Child Safe Standards and student safety.
* Monitor attendance, welfare, accommodation and academic progress requirements and raise concerns appropriately.
* Maintain confidentiality and manage sensitive information in accordance with privacy legislation and Department guidelines.
* Ensure all relevant documentation, records and reporting obligations are completed accurately and within required timelines.
General Responsibilities
* Work collaboratively within a large multi‐campus environment.
* Attend meetings, professional learning and training relevant to the role.
* Undertake other duties as directed by the Principal consistent with the classification level of the position.
Who May Apply
Individuals with the aptitude, experience and/or qualifications to fulfil the specific requirements of the position.
Equal Opportunity Statement
The Department recognises the importance of diverse, respectful and inclusive workplaces and supports a range of staff including Aboriginal and Torres Strait Islander persons, people with disability, LGBTIQA+ and neurodiverse individuals.
Additional Conditions
* Appointment of successful applicants will be made subject to a satisfactory pre‐employment conditions check.
* A probationary period may apply during the first year of employment.
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