Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. We support these organizations with high-quality services and solutions.
Job Description
We are looking for a skilled professional to provide onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
* Troubleshoot computer OS/Peripherals issues
* Handle different PC Operating Systems (Windows 7/8 and 10)
* Perform Hardware Software Installation (understanding of deployment tools like SCCM)
* Maintain Basic knowledge of SOE and group policies
* Provide Printer support
* Install & troubleshoot MS Office tools
* Exhibit excellent customer service and people skills
* Support various technologies and services
* Utilize advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
* Manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes:
* Maintain good knowledge of Infrastructure support
* Display strong analytical and problem-solving capabilities
* Show well-organized and highly detail-oriented work habits
* Demonstrate a strong customer service ethic and great communication skills, both oral and written
* Possess a passion for delivering quality no matter what you are doing
* Show ability to work both independently and in a collaborative team-oriented environment
* Be a self-starter, motivated to push the limits and think outside of the box
* Favor solutions that are simple, elegant, and effective
* Show ability to work with and maintain confidential information
Technical Skills:
* In-depth knowledge of Microsoft Office applications
* Deep understanding of PC Laptop hardware
* Proficiency in PC Laptop peripherals, including printers
Desirable Qualifications:
* At least two of the following certifications:
PC Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification
Experience:
* 1 year of relevant experience.
Freshers and IT Students are also welcome.