Job Overview
We are seeking enthusiastic individuals to join our Business Services Team in a permanent opportunity. Working a hybrid model between home and our Hawthorn-based office, the successful candidates would be responsible for providing a seamless customer journey. To deliver this customer experience, the successful Claims Specialists will manage end‐to‐end claims processes including lodgment, adjudication, case management and settlements of Insurance and Warranty claims.
Responsibilities
* Deliver excellent service for all customers and suppliers, by providing timely and accurate response over the phone and via e‐mail
* Resolve claims in the most cost‐effective and time‐efficient manner, whilst complying with all regulatory requirements
* Manage claim enquiries received via inbound/outbound calls and emails
* Coordinate administrative duties in between calls and emails
* Resolve customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
* Work effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives
Qualifications
* Previous Customer Service and/or Call Centre experience
* Previous experience in claims, insurance and/or warranty (desirable but not essential - we will train you!)
* Proactive attitude and willingness to learn
* A pleasant and professional phone manner
* Great team player
* Ability to meet service levels and individual KPI's
* Ability to prioritise and multi‐task
* Decision making skills and ability to problem solve
* Sound knowledge of Microsoft Office Suite
Benefits
* International and Local mentoring programs
* Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
* Discounted Employee Share Purchase Program
* Diversity panels and employee resource groups
* 10 weeks company paid parental leave
* Development programs and support for higher education
* Novated vehicle leasing
* Volunteering leave to give back to the communities we serve
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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