About Us
Shorthand empowers teams to produce and publish transformative content faster. We serve iconic brands and institutions worldwide.We're a growing company with customers across the globe.What You'll Be DoingOur mission is to build an informed world by simplifying professional visual storytelling.As a critical member of our team, you will play a key role in ensuring customer satisfaction, retention and growth, converting free accounts into annual commitments, and landing new business opportunities.Key Responsibilities
* Becoming an expert in Shorthand to deliver maximum value to clients
* Partnering with Customer Success and Support teams for onboarding and training to drive workspace expansion and usage
* Catalysing commercial relationships renewal and expansion
* Growing your book of business through effective pipeline forecasting and negotiation skills
* Ensuring customer satisfaction through proactive issue resolution and coordination with other departments
* Collaborating with cross-functional teams to drive success
We're Looking for Someone WhoCan demonstrate previous success in account management and product-led sales, with a track record of utilising internal teams to maximise customer expansion opportunities.They should be a customer-focused problem solver with empathy and strong communication skills, able to learn fast and prioritise competing demands effectively.Experience collaborating with diverse, geographically-dispersed teams is essential, along with deep satisfaction from helping others achieve their goals.Requirements
* Experience in account management, customer success, and/or product-led sales
* A solid understanding of the digital communications landscape
* Excellent written and verbal communication skills in English
* Technical aptitude and/or background in technology preferred
Personality Attributes
* Proactive self-starter who doesn't need direction
* Collaborative and consultative mindset
* Thrives in fast-paced environments with high curiosity
* Agile, goal-oriented personality driven to succeed
* Supportive and proactive team player