Advanced On-Site Technician - VIP Support
We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
1. Provide 1st -3rd level support to customer executives using a wide range of tools.
2. Support Fujitsu's system management processes and tools, including virus updates, data backup and restore services, system monitoring, and access processes.
3. Deliver services within agreed timeframes and SLAs.
4. Ensure smooth customer operations, maximizing satisfaction.
5. Maintain open communication with end users using procedures and tools.
6. Assist in developing and improving standards, procedures, and guidelines.
7. Identify service improvement initiatives proactively.
8. Determine issue scope and resolve or escalate as necessary.
9. Complete small projects related to systems and services.
10. Stay aware of customer trends to identify efficiency improvements.
11. Maintain documentation on configurations, changes, and procedures.
12. Complete required training and leverage knowledge from team members.
13. Enhance skills in product, service, or industry knowledge.
14. Complete timesheets, leave requests, overtime, and expense claims timely.
About you
1. 1+ years in Exec or VIP support role.
2. 2+ years troubleshooting and maintaining Apple devices including OSX.
3. 3+ years troubleshooting and maintaining PCs in a Windows environment.
4. 2+ years experience with end user technology support.
5. Proficiency with Windows OS (Win7 to Win10) and MS Office suite (2013, 2016, 365).
6. Excellent customer service skills, especially with VIPs.
7. Experience with desktop management tools.
8. Proven troubleshooting skills for desktops, laptops, smart devices, and printers.
9. Experience troubleshooting software conflicts and performance issues.
10. Ability to use desktop diagnostic tools and incident management systems.
11. Knowledge of problem management within an EUS team.
12. Basic understanding of the ITIL framework.
13. Ability to work independently to complete duties and deliver services.
14. Must hold current or reinstatable AGSVA NV1 or NV2 clearance.
Why Fujitsu?
We value diversity, fairness, and inclusion, fostering an environment where everyone can bring their full selves to work. Our initiatives include:
* People-first approach, supported by awards like AWEI Gold Employer and Rainbow Tick.
* Tailored career paths supporting professional and personal growth.
* Strong regional and global reputation.
* Competitive rewards, flexible work, volunteering leave, and more.
We encourage applications from diverse backgrounds, including women, gender-diverse individuals, Indigenous peoples, LGBTI+ community members, people with disabilities, and veterans. If you don't meet every criterion, but share our values of inclusion, collaboration, adaptability, courage, and integrity, please apply.
Security Clearance Notice
Applicants must be Australian citizens with a current or reinstatable Australian Federal Government Security Clearance. The role may involve access to controlled technology subject to export regulations.
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