Job Overview
The role involves leading and supporting the delivery of high-quality services, ensuring the integrity of tax and superannuation systems in Australia.
Main Responsibilities
* Drive staff development by guiding capability growth and fostering a culture of engagement and continuous improvement.
* Lead teams in client contact centre environments.
* Provide technical guidance or advice to clients and staff to resolve complex issues.
* Manage contracts for outsourced services including labour, print and postal services.
* Deliver outcome-focused solutions to optimise debt recovery, influence client behaviour and facilitate ongoing participation in taxation, registry and superannuation systems.
Diversity and Inclusion
We value diversity - through our people and their perspectives. We commit to inclusive recruitment practices, encouraging applications from diverse backgrounds.