* Creative UI/UX role, designing intuitive, accessible and customer‑centred digital experiences across NGM Group’s digital ecosystem.
* Unique opportunity to work across app, web, internet banking and digital acquisition platforms within a multi‑disciplinary team.
* Permanent, full‑time role | Hybrid work arrangements with strong weekly office presence | Based in Newcastle.
Purpose of the role
At NGM Group, we deliver customer‑owned banking to more than 600,000 Australians under the Greater Bank and Newcastle Permanent brands and are proudly committed to helping our customers and communities thrive. To deliver on this commitment, we rely on intuitive, accessible and customer‑centred digital experiences across our digital ecosystem.
Our Customer & Digital Innovation division is seeking a creative UI/UX Designer to play a key role in shaping these experiences. Drawing on strong human‑centred design principles, you’ll translate customer needs, business objectives and regulatory requirements into effective digital solutions across app, web, internet banking and digital acquisition platforms.
The role works closely with cross‑functional teams to deliver consistent, secure and high‑quality experiences, and will suit an energetic team player who thrives in a collaborative, dynamic and fun environment.
What will your key responsibilities include?
* Design intuitive, user-centred experiences across NGM Group’s digital channels and brands.
* Create end-to-end UX flows, user journeys, personas and journey maps to inform product and design decisions.
* Translate insights from customer research, analytics, usability testing and stakeholder input into clear, actionable design solutions.
* Produce high-quality UI designs, wireframes, prototypes and visual assets for web and mobile platforms.
* Contribute to the development, maintenance and evolution of NGM Group’s design system to drive consistency, scalability and efficiency.
* Create and maintain design documentation, specifications and style guides so design assets are organised, accessible and dev-ready.
* Partner closely with Hub Owners, Product Owners, developers, Business Analysts, Brand, Digital Marketing, Risk and Compliance to align experiences to customer needs, business objectives and brand standards.
* Participate in discovery, ideation, planning and sprint ceremonies, providing design input throughout the delivery lifecycle (concept to UAT, release and optimisation).
* Work with development teams to ensure designs are feasible, clearly specified and ready for build.
* Plan and conduct user research, usability testing, prototype validation and design reviews to inform and refine design decisions.
* Iterate designs based on customer feedback, research insights, testing outcomes and performance data; support experimentation initiatives such as A/B testing where appropriate.
* Monitor and contribute to experience metrics including task success, conversion, engagement and customer satisfaction.
* Ensure accessibility is embedded in your work by following standards such as WCAG 2.2 AA, including conducting audits and making design adjustments.
* Flex designs to consider compliance, privacy and security requirements in a regulated banking environment.
* Champion human-centred design principles and best practice across NGM Group, contributing to continuous improvement and design maturity.
What are we looking for?
* Proven experience (around 5+ years) in UX/UI design, with a portfolio showcasing a range of digital design work across web and/or mobile.
* Strong conceptual, creative and visual design capability — able to take ambiguous problems and turn them into intuitive, engaging experiences.
* Proficiency in design and prototyping tools such as Figma (or similar).
* Experience with rapid prototyping, including use of AI tools and agents to accelerate exploration and iteration.
* Demonstrated ability to produce full UX flows, high-fidelity prototypes and clear design specifications that support effective delivery.
* Strong understanding of user-centred design principles, methodologies and usability testing best practice.
* Working knowledge of accessibility standards (WCAG 2.2 AA) and how to apply them in practical design outcomes.
* Ability to balance creativity with commercial, technical and regulatory considerations.
* Confident stakeholder partner — collaborative, personable and effective at bringing others on the journey.
* Excellent communication skills with the ability to engage a wide range of internal and external stakeholders.
* Relevant tertiary qualifications in Design, Marketing or a related discipline (or equivalent experience.
We request that you please include a link to your portfolio (website link preferred) and/or work samples with your application.
What can you expect from us?
Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).
Why join us?
* Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.
* Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.
* Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.
About us
As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:
* Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
* Own the action – We build trust by doing things the right way, with honesty and transparency.
* Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
* Thrive together – By working as one, we create the best possible future for our customers and communities.
Join a team shaping the future of trusted banking and make a real impact where it matters most.
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.