Join our team in a newly created strategic role where your expertise will nurture engagement, drive acquisition, and develop loyalty across our products and services. Be part of a high-performing team that values creativity and excellence, and help us shape the future of our customer’s digital experiences! As the Digital Engagement and Experience Manage r you will play a critical role in understanding and driving strategic alignment across key customer touchpoints in the purchase journey. As a digital native, you will influence and innovate to transform and drive Stockland towards a single view of the customer and a truly customer led business. Additionally, you will be responsible for leading and setting the audience strategy from paid to owned channels to deliver improved commercial returns from cost per enquiry, cost per sale and lifetime customer value. You will Champion the customer and the brand across all content interactions to ensure it is insight led and intuitive. Lead the audience strategy from paid to owned channels and work to influence all distributed marketing teams to deliver against it. Act and influence internal stakeholders to drive continuous digital improvement across all customer facing touchpoints to drive reputation and business performance. Lead the intersection of key digital customer platforms and communications to drive seamless end to end journeys for new and existing customers. Lead and inspire a team of diverse tech and communication experts to ensure strategic alignment and drive desired outcomes. Analysing consumer behaviour on current platforms and lead the development of iterative and actionable optimisation programs. Manage and assess the customer life cycle and the digital experience life cycle. Use customer interactions to unearth for insights and data to be shared and actioned across all portfolios of the business. Work collaboratively across internal and agency stakeholders, to build enterprise alignment and best practice with the aim to remove duplication and customer friction at scale. Leads the integration of key digital customer platforms and communications, ensuring a seamless end-to-end journey for both new and existing customers. Drives innovation in digital customer engagement, continuously seeking opportunities to enhance the customer experience and loyalty through emerging technologies and trends. Monitors and reports on key performance indicators related to digital experience and customer loyalty, providing insights and recommendations to senior leadership. Ensures compliance with data privacy regulations, safeguarding customer information and maintaining trust. Experience Appropriate tertiary qualifications and/or extensive relevant experience in marketing management, digital marketing, capability and/or enablement roles. 8 years digital marketing leadership experience in medium to large size organisations, with an enterprise focus on digital and customer-first strategies. Strong change management capability and adaptability experience in complex environments and customer problems. Demonstrated ability to build audience strategies across multiple products and segments to achieve best enterprise performance. Demonstrated experience of digital marketing with a thirst for achieving seamless digital customer experience. Exceed in relationship management and an ability to communicate with all relevant stakeholders, like customers, clients, and other employees. Performance analysis skills to interpret customer data and build strategic plans to solve pain points and drive excellence. Knowledge of best practices and trends in digital channels for sales and customer feedback such as social media, chatbots, ecommerce, websites, and digital advertising. The Stockland Proposition At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career. We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this. We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products. Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date. Apply today – Stockland – a better way to live Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to