As a Program Manager within Supply Chain, you will drive the Delivery Speed program for the Amazon AU network where you will develop long term sustainable strategies to offer faster delivery speeds to Amazon customers now and into the future. You will have a holistic view of inventory placement, Fulfillment Center (FC) operations and transport operations and be an integral part in creating and implementing large scale strategic initiatives in fulfillment optimization, delivery speed, delivery quality and transportation cost reduction– all with the goal of better serving our customers. There will rarely be a perfect solution, so it will be up to you to make data driven decisions and manage stakeholder relationships while planning and executing within an ever-changing environment.
Interfacing with AU FC Operations, Transportation, Business and Tech teams the role is future focused and demands strong analytical capabilities, Exceptional stakeholder engagement skills, and a keen understanding of the customer needs to develop our long term vision for improving customer experience. You'll be able to directly contribute to growing Amazons customer value proposition in Australia to delight millions of customers and maximize long term free cash flow.
Core responsibilities are as follows:
- Work closely with Supply Chain, Retail and Finance teams to develop delivery speed forecasts for the long-term horizon
-Model network changes that improve our delivery speeds and yield positive ROI in the long term
-Prepare business documentation to present long term improvement strategies to executive leadership teams
-Partner with Global teams on system feature/logic improvements, and with local teams on process improvements
-Develop experimental models to better understand demand economics
BASIC QUALIFICATIONS
- Completed Bachelor's Degree from an accredited University,
- 3+ years in program or project management experience,
- Superior written and verbal communication skills
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization,
- Ability to prepare, report and analyse large sets of data,
- Knowledge in Excel (Pivot Tables, VLookUps) at an advanced level (SQL experience preferred but not mandatory)
- Experience defining program requirements including using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to executive leadership,
- Experience in driving process improvements,
- Professional experience in either supply chain and logistics, retail, consulting, and/or e-commerce industries.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.